Shipping & Delivery
*Due to COVID-19, International shipments to some countries have been suspended. Please refer to the Logistics Provider website for further information and updates.
USPS
● Free shipping is only offered within the contiguous United States for standard domestic shipping (under 2 Pounds).
● USPS First Class Mail International does not offer global tracking information for some countries.
● Packages returned to the Lanhorse warehouse due to incorrect shipping information will be given a PRODUCT REFUND.
● We are not responsible for any items/packages lost during transit or if it has been tracked as delivered.
● Orders will ship out once ALL items can be fulfilled within the purchase. Packages will ship out according to the LATEST pre-order date unless stated otherwise.
● Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Please note our warehouse is closed on weekends.
● Orders placed during weekends and holidays will start processing the next available business day. Additionally, orders placed after 10:00 AM PST will start processing the next available business day.
● In the event your purchase is split into multiple packages for shipment, if an upgraded shipping method had been chosen for the order, the initial shipment will be sent via the upgraded method. Any shipments thereafter will be shipped via standard domestic or international shipping offered at that time.
● Timely delivery is subject to the Terms of Service published by the carrier. Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements.
● The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. These fees can vary widely from country to country. Please contact your local customs office for further information.
Special Considerations
● All orders are subject to approval based on the order information provided.
● All orders may be placed on hold for further security verifications if the information is found to be fraudulent.
● On the occasion an item is out of stock or unavailable, your order may not be shipped until a Customer Care Representative has contacted you for further instructions.
● If your order contains one or more pre-order/back-ordered item(s), the entire order will be held until all items are in stock and can be shipped together. To ensure your available "in-stock" item(s) are not held while your pre-order/back-ordered item(s) are pending, we suggest that you order the pre-order/back-ordered item(s) separately.
Shipping Methods
By USPS
● First Class Mail: Usually takes 3 to 8 business days
● Priority Mail: Usually takes 2 to 3 business days
● Express Mail: Usually delivered the next day from shipment day
● First Class Mail International: Varies by destination. (Tracking is unavailable for this method in some countries)
By FedEx
● FedEx Ground Home Delivery®: Delivery is within 1 to 5 business days.
● FedEx Express Saver®: Usually delivers in 3 business days by 4:30 PM PST to most areas (by 7 PM to residences). Available throughout all states except Alaska and Hawaii. No delivery on Saturday.
● FedEx Standard Overnight®: Delivery for the next business day by 3 PM to most areas and by 4:30 PM PST to some rural areas throughout all 50 states (Hawaii service is outbound only). No delivery on Saturday.
● FedEx International Economy®: Time-definite delivery typically in 2–10 business days.
● FedEx International Priority®: Time-definite delivery typically in 1-3 business days
By UPS
UPS Ground Saver: 4 to 6 business days.
UPS 3-Day Select: 3 business days.
UPS 2nd Day Air: 2 business days.
UPS Next Day Air: 1 business day.
Our company is not responsible for any delay or loss caused by logistics.
